Frequently Asked Questions
Your guide to shopping with PALM ROW.
What is the standard shipping timeline for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return and exchange policy?
PALM ROW accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At PALM ROW, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and work exclusively with manufacturers who follow fair labor practices.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.